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Refund Amount Not Processed by LeMall

Complain ID : CCN024983   29  

Consumer Court Complaint Date: December 19, 2016
Modified date: January 7, 2017
On 20th October 2016, I placed an order #4071931621351 for a TV, online on Lemall.com by paying through credit card (Rs. 59748) and next day on 21st October, I cancelled the order after confirmation with LeMall's customer care. I dropped an email to their support team as well and then raised a refund request online also.
It's been almost 3 months and LeMall has not processed the refund amount saying they don't have any update on this issue, however they claimed to process it in 7-21 business days. They are not even responding on my emails.
Please help me out on this.
Complaint Against / To: Le Eco, LeMall

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