Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint against OLA cab driver initiated the cancellation without customer's permission.

Complain ID : CCN022967   43   Complaint's Reply

Consumer Court Complaint Date: October 2, 2016
Modified date: October 3, 2016
Driver Name : Devan Driver Phone number : 9035746739 Car Type : Swift Dzire Number : KA 01AF 6721 CRN : 408296364 Booking Date : October 1st 2016 Booking Time : 8:18 PM Distance to be traveled : Koramangala to Kamanahalli Soon after getting the driver information, immediately called the Devan after a minute and got the response that Devan would arrive at the location in 2-5 minutes. At 8:22 PM, got the message on my phone when I was actually waiting for the cab : "YOUR BOOKING CRN 408296364 HAD TO BE CANCELLED DUE TO NO RESPONSE FROM YOU". Called the driver ( Devan ) immediately, and was shocked to hear that he is NOT INTERESTED to travel to the said location so he cancelled the drop request. Says I can put up a complaint to anyone and he is least bothered. Unfortunately, with this kind of attitude, it would certainly be too late for OLA to retain their customers. Many Thanks for this wonderful experience.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    AJAY KUMAR JAIN

    forget mobile in OLA cab by AJAY KUMAR JAIN:

    (5 of 5)

    I have booked the cab on 7th Sept.2017 with my registered mobile no. from vaishali to new Delhi railway station. after just dropped down and know that I forget my mobile on rear seat. I immediately call on my registered mobile No. and bell was ringing and no body has picked up. I am sure that the phone should be with driver. pl. take necessary action.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.