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Complaint Regarding snapdeal incorrect product replacement and refund

Complain ID : CCN024024   25   Complaint's Reply

Consumer Court Complaint Date: November 6, 2016
Modified date: November 6, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: No.263, Sri Vaibhava Lakshmi Nilaya, 8th Main, 3rd Cross, 1st Block, 1st Stage, Peenya
Dear sir.
I purchased bicycle from snapdeal and the order id for the same is 16367597779 using my credit card. Instead bike, they have sent me some gym items. So I applied for cancel and refund. Nobody has visited my place or called, but they are updating status as failed to contact. I contacted their customer care but no help.
Please help me in getting my money back
Complaint Against / To: Snapdeal

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    Snapdeal

    by Snapdeal:

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    Dear Customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.