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Online complaint against freecharge for recharge

Complain ID : CCN019126   69   Complaint's Reply

Consumer Court Complaint Date: May 24, 2016
Modified date: May 24, 2016
i did recharge on freecharge on 17th may 2016 of 148 rs i got message that recharge failed i complaint against it and got reply pls contact the reliance about it i also contact them they said recharge failed and money refunded to freecharge and i send approx 50 emails but got same reply that we will not refund the money its a fraud with e wether u can check with reliance they confirm to u that recharge failed and money refunded.

Order ID:FCVW160517385933128
Recharge Number:7307977XXX
Operator:Reliance-GSM
Recharge Amount:Rs.148
Date of transaction: 17-May-2016 11:17 PM
Operator Reference ID :11039219830

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.