Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Non-responsive from Fedex carrier, get an international package some 4 days ago via FedEx

Complain ID : CCN030276   34  

Consumer Court Complaint Date: January 14, 2018
Modified date: January 23, 2018
I was supposed to get an international package some 4 days ago via FedEx . For the past four days I have been in touch with them and they keep telling me that it’s been lying with our courier facility and they would deliver it tonight by 8 PM. They even cooked up a story that the courier attempted a delivery but the customer declined due to the import duty. Fact is delivery hasn’t been attempted and nobody has contacted me till date. I have written multiple emails and called them numerous times but they have been giving the same response. They even shared an incorrect number for fedex courier with me for order tracking purposes. Seller on the other hand doesn’t have any info post custom clearance.
Complaint Against / To: Fedex carrier: mailto:kycfedex@cogenteservices.in

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.