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Damaged item supplied SHOPCLUES.COM and now refusing to return/refund

Complain ID : CCN024667   37   Complaint's Reply

Consumer Court Complaint Date: November 29, 2016
Modified date: November 30, 2016
  • State :  Uttar Pradesh
  • City :  Ghaziabad
  • Address: 608A Sunbreeze Apartment, Sector 5, Vaishali, Ghaziabad 201010
I placed an order for vox make 13 fin oil heater ( order No 103272463 on 3rd November 2016 with SHOP CLUES.COM. The ordered item was delivered to me on 11th November 2016. I open the courier parcel and found the item was damaged and had no wheels. the wheels were shown on the web site pic based on which I purchased. I immediately reported this matter to SHOPCLUES and after few days they informed me to send them the shipping label and pictures of the box. I item when it was supplied had no box it was only packed with thermocol and paper and outter plastic wrapper. Since I did not keep the thermocol which was broken as it is SHop clues is refusing to replace the damaged heater nor they are refunding my money. It costs Rs. 4624. I want to file a case aginst them.
Complaint Against / To: Shopclues

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    Yogendra Kumar Tyagi (9818625827)

    Advocate (9818625827) by Yogendra Kumar Tyagi (9818625827):

    (5 of 5)

    8/5/2018



    Dear Sir / Madam,



    This is for your requirement of Personal / corporate legal services.



    If required any Legal Support, at Consumer Court/Forum, High Court, District Courts, CAT, AFT, NGT, CLB, NCLT, NCLAT, Etc. along with entire North India for all Cases i.e. Civil, Criminal, Family, Labour, N.I. Act (138) and Real Estate (RERA) Cases, etc. etc. along with Family Court, Labour Court and N.I. Act (138) (Cheque Bounce) Cases.



    Yogendra Kumar Tyagi
    Advocate
    9818625827
    G-18, Karkardooma Court, Delhi-110032.
    Active317@gmail.com

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.