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Airtel DTH package charge.

Complain ID : CCN042164   40  

Consumer Court Complaint Date: October 10, 2019
I am old subscriber of Airtel DTH id "3010367185'. my dth service provider game Platinum 6 Games Topup @51/p.m. activated without my knowledge and confirmation and start deducting monthly subscription charge without informing me. i called customer care for this service stooping and refund my amount they deny to do and tell me this service activated by phone call. other serious issue is every month they suspend my account till rs.10 balance in my account and after recharging the account they deduct rs.15 for re-activation charge.

i want to know how much balance required to suspend any account if customer old than five years.

Kindly take necessary action against him to save customer money and stooped such type of marketing strategy to activate promotional service by service provider without knowledge and confirmation of customer. it will be totally against consumer and no one available to hear their problem.

Please resolve the issue and instruct to service provider to refund the amount.

i am very thankful to you.

Regards

Ajay Singh
Complaint Against / To: Airtel DTH

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