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Kelvinator split air conditioner, after 4 month in this product "water leakege" problem

Complain ID : CCN027293   58   Complaint's Reply

Consumer Complaint Complaint Date: May 15, 2017
Modified date: May 15, 2017
  • State :  Delhi
  • City :  North Delhi
  • Address: Kh, No, 442,43,45 Second Floor East Sultanpuri Mazra 110083
hello, i am parvesh kumar, i had purchased split ac from kelvinator company, some 7 month ago, but in the starting period some 3-4 month runnig well, but after 4 month in this product "water leakege" problem, from the input unit, i have already register the complaint on kelvinator constumer care, on 7 to 8 times..
but not action againt this product..
but last time kelvinator provided a service engineer, he tell about this product, this product input unit not work properly, and he say, this product input unit has replace, and he say consolation of me, i forword your complaint to kelvinator company,..
but i wait form 4-5 days but no response from the kelvinator comapany, and after i call the custumer care and and one service agent he say to me, sir your complaint has been closed, and our engineer tell about your product, you satisfied their work,

but i say to how's a possible ?
my complaint has been closed without "s code"..
Complaint Against / To: kelvinator

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    Kelvinator

    by Kelvinator:

    (5 of 5)

    Dear Customer
    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

    Regards,
    Kelvinator Customer Support Team

    Kelvinator

    by Kelvinator:

    (5 of 5)

    Dear Customer

    We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.

    Regards,
    Kelvinator Customer Support Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.