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Complaint against Symphony continuous harassment by local service Centre (Symphony Limited)

Complain ID : CCN019683   41   Complaint's Reply

Consumer Complaint Complaint Date: May 31, 2016
Modified date: May 31, 2016
  • State :  Delhi
  • City :  East Delhi
  • Address: B-4/ 249 Paryatan Vihar, Vasundhara Enclave, Delhi --96
To,

The Vice President,

Marketing & Sales

Symphony Limited

Ahmedabad



Subject: Complaint against continuous harassment by local service Centre (Symphony Limited)



Reference: 689777 (JAGO GRAHAK JAGO)



Dear Sir/Madam,

This has reference to our following complaints number / Service Request No

Sr. No. 1. Complaint made to dealer directly on 13.04.2016 (Reg. Non-functioning of Air cooler)

Sr. No. 2. KS5E16002 dated 05/05/2016

Sr. No. 2. ND-KS14E16038 dated 15/05/2016

Sr. No. 3. IND-SB-19E6003 dated 19/05/2016

Sr. No. 4 NDKS29E16006 dated 29/05/2016



I purchased an Air Cooler from Palki Electricals, D-21, Gali No. 1, Vikas Marg, Laxmi Nagar, Delhi 110092 on 12.04.2016 vide retail invoice / cash memo book number 19 serial number 1851 dated 12.04.2016. Bill Attached for your ready reference.



The above said cooler was delivered to my residence on 12.04.2016 around 9:00 PM. As we wanted to check the functioning of the cooler, the delivery man opened it and tried to explain us its function but it didn’t work, we immediately called up to the dealer and he assured to send his mechanic on the very next day i.e. 13.04.2016. the mechanic attended the problem but somehow the water pump did not lift water, so we were advised by the dealer to call the service Centre. For next few days we were out of station, so on our return we called up your customer care Centre which can be seen from your record.



Since then, this air cooler has been shooting problems on and often and every time this issue is not resolved by one mechanic so its take 2-3 days to get it repair.

We have been continuously calling and requesting to dealer and your customer care Centre to replace this air cooler. But instead helping us, their simple statement is to contact to the company. This repeated problem and rude behavior from your supporting staff has forced me to file a complaint in consumer court for natural justice.

You are requested to look into the concern matter and resolve my problem within a week.



Regards,

R. S. Negi
9810274793




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    Abhisekh Kumar

    Symphony Air cooler by Abhisekh Kumar:

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    This is regarding bad product shipped from the company and after raisin multiple complaints, they are just ignoring the complaints.
    The product seems to be defective as the problems started just after one week of purchase.
    Since they are not ready to rectify the issue, I wanted to return the product amd get refund.
    I want to raise my convern on this regard.
    Please help me to escalate this issue to consumer forum so that the company cam be penalized.

    Never buy any product from symphony, it's a non customer friendly company and a cheat.
    And the customer support services are disgusting.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.