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Fraudulent Issue and Inflation charges , Matrix Celluar (International) Services Limited

Complain ID : CCN033024   31   Complaint's Reply

Consumer Act Complaint Date: August 3, 2018
Modified date: September 17, 2018
This is in reference to the fake bill generation (over charging; not in sync to the plan agreed), wrong promises and commitments and payment without my consent through my credit card. It is not the point of just 5000 INR sir, but the point of recurring ongoing frauds by this company where innocent people are regularly cheated.

This was related to the international SIM plan (SIM no.- +65-92348677) purchased by Matrix. Initially I raised my concern directly with Matrix team and the executive (who agreed yes there seems some mistake) but all in vain. In parallel, I asked SBI team to block my credit card immediately and started interaction with them. Though this led to park that transaction into disputed category but later after some investigation they have agreed to that fake bill provided by Matrix and now asking me to do the payment of the same. I have found several other very similar complaints against Matrix available on google, see links below:

https://www.complaintboard.in/complaints-reviews/matrix-cellular-l37300.html
https://www.consumercomplaints.in/matrix-cellular-matrix-international-sim-card-usage-bill-c1837300#comments

I have the documents containing the fake bill generated, my communication with Matrix regarding plan agreement & post the incident my complaint (no response yet), communication with my credit card department (SBI). For more details please allow me to share related documents (no option available here)
Document 1:-
(i) COMPLAINT RAISED TO MATRIX POST THE TRANSACTION HAPPENDED WITHOUT MY CONSENT (NO RESPONSE YET)
(ii) HOW THE CREDIT CARD FRONT COPY ASKED AS A PREREQUISITE FOR SIM (WHICH LATER WAS USED TO MAKE TRANSACTION WITHOUT MY CONCERN)
(iii) COMMUNICATION ABOUT THE PLAN PROPOSED (ATTACHED PDF)

Document 2:- FAKE BILL GENERATED PDF

Document 3:- MAIL EXCHANGE WITH SBI
In case of anything further needed from my side, please do let me know. Seeking for the help here. In case this is not the correct forum to raise my concern, I sincerely request to route this towards the same or guide me with the correct forum.

Regards
Abhinav Mishra
H/o- Juhi Agarwal
Mob.:- +91-95820 66964
Complaint Against / To: Matrix Celluar (International) Services Limited

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    sbi card

    sbi card by sbi card:

    (5 of 5)

    Dear Abhinav Mishra, Your concern is of utmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at sbicard_cares@sbicard.com.

    SBI Card

    by SBI Card:

    (5 of 5)

    Dear Abhinav Mishra, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at sbicard_cares@sbicard.com mentioning reference number 60492 in your mail to enable us to address your concern on priority.

    sbi card

    sbi card by sbi card:

    (5 of 5)

    Dear Abhinav Mishra, We have been trying to contact you but unable to do so. Please call SBI card helpline or mail us at sbicard_cares@sbicard.com for further assistance

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.