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Fraud Case complaint against Amazon: Sent a fake product in name of brand (not able to return )

Complain ID : CCN040771   28  

Consumer Act Complaint Date: August 22, 2019
  • State :  Uttar Pradesh
  • City :  Noida
  • Address: D2- 1603, Golf City Plot 11 , Sector 75 - Noida
I ordered a Fossil Rose Gold watch(Refundable item) from amazon of Rs 6645 on 13th August 2019. I received a FAKE product brand named as FOSSLL not even worth Rs 100 on very next day 14th August 2019. I contacted amazon customer care immediately. I mailed them all the details with proper photo of the product I received- they asked me to wait for full 5 working days as they wanted to investigate for the same. In between whenever I called them they said - resolution will be provided only on 22nd. I did not receive any mail or they did not contacted me for any further process even once. Today i.e. 22 August 2019 I had to contact them- they told me "Investigation is completed and as per the investigation reports Amazon has sent a correct item from their end. Now they will not return my order and will not provide any refund. I said I will file a complaint against amazon. Their representative RAVI (TEAM LEADER) said You can do what ever you want" Is this kind of service we are expecting from a reputed E-commerce Website like amazon. Firstly they did a fraud with me by providing a fake product in the name of a well known brand "Fossil". Secondly, they ruined all my plans I wanted to gift that watch to my sister which she always wanted as Rakshabandhan gift. Now what I have left with nothing. "No money and nothing" For a middle class man like me, it is a very huge amount and I just want my money back. It has already been 8 days since I filed a complaint with them. Major issue is I cannot see any return request from my end. Every time, they ask me to make request again and again. They did not bother to contact me from their end even once. Kindly look into this as soon as possible, when you find amazon guilty. I would like to have my refund back (RS 6645) with proper compensation of making fraud with regular consumer under consumer rights act.
Complaint Against / To: Amazon.in

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