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Snapdeal does not resolve faulty product issue, product manufacturer denies warranty

Complain ID : CCN016462   35   Complaint's Reply

Complaint Complaint Date: March 13, 2016
  • State :  Sainikpuri
  • City :  Secunderabad
  • Address: Plot No: 49&50,D-104 Sai Ram Residency, Laxmipuri Colony Sainikpuri, Secunderabad Telangana
I have bought a pair of car speakers (JBL CXS697) from snapdeal.com on the 22 of December 2015, which stopped working properly around the 20th of February 2016. A complain regarding the same was placed on the 22 February 2016


When contacted JBL authorized service center for car speakers in Bangalore, they have denied on the warranty of my product since the distributor who shipped the product to me was not listed as per JBL's records

While my run around is on a trial for 3weeks now and none of them, snapdeal.com or JBL is working to fix my issue

I am in a dialema if snapdeal has sent me a geniune product to me, since they always keep saying faithful words when I call there service desk and do not reachout with solution except sending the 7 days trial policy

This a huge cheat and complete loss of trust and money to me, I request for help on the same

Regards,
Rajkumar
Plot no: 49&50,D-104
Sai Ram Residency, Laxmipuri colony
Sainikpuri, Secunderabad
Telangana state, India
Phone: 9885179021

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    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Rajkumar,

    Thanks for reaching out to us. Kindly share your order id or complaint number with us at writetous@snapdeal.com so that our team may assist with your concern.

    Regards,
    Team Snapdeal

    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Customer,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.