Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Den Network Disconnection of Broadband connection of reg mobile number 9999917671

Complain ID : CCN026139   43  

Complaint Complaint Date: February 15, 2017
Modified date: February 15, 2017
Den Network installed Broadband connection on home premises on 24th Jan 2017 and they have complied all the formalities a day prior to installation of the connection. That was impressive but overall experience was not good as some time my downstream speed drop to too low sometime and uplink signal is also lost which leads to disconnection sometimes. But, still I was satisfied with them as 95% of time is still provide promising speed and connectivity. But, now they have done some great foolishness, as I have provided then initial cheque of 1788/- for two months advance rental on 23rd of jan 2017. But, on 12th Feb 2017 they abruptly disconnected by connection saying my cheque has failed to clear. It was without any prior information. And when I enquire about the same, they are failed to provide why, the cheque has been failed to clear nor they are returning the failed cheque to me for the new one for the payment. Plus,They are saying, I have to submit a fine of 500 Rs with 1788/- to get my connection work again.

I want to ask Den Networks, Its duty of person or company when someone cheque is bounced, it has to inform issuer about this information plus asking them new mode of payment not to abruptly disconnect their broadband connection. You are living in civilized world not a barbaric society. Plus you are failed to provide why so has happened , with the production of failed cheque to me. It not my duty to ask bank (as you were saying every time I called customer care center). No, one will tolerate such barbaric behavior of you company staff despite being any policy of your company. And plus you customer care guys are telling me that, They have told me about my bounce cheque prior to disconnection. (A big lie.) I have asked for such proof. But, they have failed to produce such proof to me. And you have to humble before the customer not shout at him or threaten him, which was done to me over phone calls. I should remind you that I have all the recording of conversation done over phone call. I can register a FIR against you for such a barbaric behavior.

Even after repeated call you have failed to restore my connection. i have to register a formal FIR for threatening me over phone. Plus I will be filling a case against you in consumer court shortly.
Complaint Against / To: Den Networks

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.