Complaint against not giving Refund
Complain ID : CCN053403 39
Complaint
Complaint Date: July 5, 2021
Hi Team,
I have received a damaged product after waiting for long 1 month. When I asked the staff to take it back, they are telling I have to send an email and call to Customer Care. After that when I called Customer Care, no one is answering. Then I managed to get Customer Care Email and sent and sent an email. Till now, I have not received any updates again. Worst experience with @saraf_furniture I would never suggest this one going forward to anyone.
I have called Customer Care for several times and asked for the refund. They have been not responding properly every time since day 1.
They have sent a carpenter and he's telling he will put furniture powder and paint! I denied saying this is not a plastic or ready made item to do patch work! I have invested heavy amount on this product and they are trapping customers.
It's been more than 12 Days since I have raised complaint. There's no response till date. Every time they send automated same response saying - "Provide Order ID. We will check with senior team".
When I saw the review later on Google Maps, Instagram, etc, I was shocked. All they do is scamming to customers. Their process is simple : Take Money. Send a damaged product. Won't respond later. Close the issue.
Please help me to get the refund. A humble request.
Thanks,
Pranam
I have received a damaged product after waiting for long 1 month. When I asked the staff to take it back, they are telling I have to send an email and call to Customer Care. After that when I called Customer Care, no one is answering. Then I managed to get Customer Care Email and sent and sent an email. Till now, I have not received any updates again. Worst experience with @saraf_furniture I would never suggest this one going forward to anyone.
I have called Customer Care for several times and asked for the refund. They have been not responding properly every time since day 1.
They have sent a carpenter and he's telling he will put furniture powder and paint! I denied saying this is not a plastic or ready made item to do patch work! I have invested heavy amount on this product and they are trapping customers.
It's been more than 12 Days since I have raised complaint. There's no response till date. Every time they send automated same response saying - "Provide Order ID. We will check with senior team".
When I saw the review later on Google Maps, Instagram, etc, I was shocked. All they do is scamming to customers. Their process is simple : Take Money. Send a damaged product. Won't respond later. Close the issue.
Please help me to get the refund. A humble request.
Thanks,
Pranam
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