Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Aircel refund has not given, no active any service then balance deducted

Complain ID : CCN024598   26   Complaint's Reply

Complaint Complaint Date: November 25, 2016
Modified date: November 26, 2016
Hi,
I received call from Aircel and none of the button was pressed no active any service then balance deducted.
I received message like "Thanks for subscribing to Cricket Monthly at Rs.15.0 for 15 days validity. You will be renewed after 15 days. To unsubscribe SMS Stop to 155223. For your special offer dial 50000!!Toll Free!!"
Then Had a word with customer care first time said that the service deactivated now and after 3-4 hours balance will refunded.but when I call today Customer executive said these service is not refundable.
This second time experience with Aircel service first time hungama service had activated.
Last 2 week ago I Also complaint for DND service activate to my no. but still I receive this type of call
Complaint Against / To: aircel service

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Aircel

    by Aircel:

    (5 of 5)

    Dear Customer,



    We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

    Aircel No.:

    Date & Time of deduction:


    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this

    matter.

    Thanks and Regards

    Aircel Social Media Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.