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ola - non delivery of promised services

Complain ID : CCN053068   57  

Cab Booking Complaint Complaint Date: June 21, 2021
I have taken various rides in between 26/03/2021 to 07/04/2021 from OLA but OLA failed to provide the promised services. The drivers were not switching on the AC and were adamant that they will not switch on the AC as their trade union has asked them not to switch on the ac because they had some dispute with the OLA company regarding the commission. I had made complain to OLA for each rides and every time I was informed that next time this will not happen and they would sort out the issue, but nothing changed. my payment was getting deducted from my OLA postpaid account and I had informed OLA that I will not clear the dues unless this problem is solved.
Industry standard says the NON AC fares should be 33% lesser than the AC fares, and simply I have asked OLA to give me a concession of the same.
Instead of clearing the problem the ola people are calling me on Hourly basis for payment of the dues along with the late fees levied by them. The callers are really rude and speak in a very rudely manner. To every caller I have requested to solve the issue or involve the seniors to get my issue resolved but nothing happened.
Recently I have been receiving threats of legal case from OLA and everyday I am receiving message from a new number - to which I am again replying to involve someone senior to resolve the issue, but nothing is happening.

1. I was forced to travel in a non ac vehicle even after paying for AC fares.
2. The harassments for travelling into non ac vehicle in scorching heat.,
3. The harassments of receiving calls on hourly basis
4. The harassment of receiving calls by the people who are indirectly saying I am a thug, (just to inform, under normal circumstances my monthly bill of OLA used to be around Rs.5000/-)

My outstanding is Rs. 1594
- Voucher in my account Rs. 128
- Cancellation charge on 05/04/2021 Rs. 50
- 33% discount 470

Balance comes to 946/-, in round figure I am ready to pay Rs. 950/-

Complaint Against / To: ola

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