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Abnormal High Charge - Wrong Billing

Complain ID : CCN052327   63   Complaint's Reply

Cab Booking Complaint Complaint Date: May 14, 2021
Modified date: May 14, 2021
Vide -
Date of Journey : Fri, May 07, 08:30 AM

CRN 5356854221

Charged Rs 2750.00 (2565+185 cash)

1. While booking, OLA app showed appx 89 KM total distance also GMap showing 90KM distance from pickup ( Baguiati, Kolkata) to drop location ( Burdwarn). Your final invoice is also showing 96KM as per map/route but by the car meter reading you were charged for 151KM? which is 50+km higher??
The route is of NH2 Highway & there are no alternative diversions. Driver took the shortest route by app and no request / route guidance was given to him. In this case, I am quite surprised why I should pay for extra KMs or if it is a trap of OLA app to show lower fare while booking and charge high while ending in out station booking?? There may be issue with odometer reading also. pls investigate.(Screenshot attached)
** As reference, while we choose local cabs, they charges Rs 2200 or 2300 max incl toll on same route. This time, I Paid (2565+370) Rs 2935.

2. I knew that I had to pay for one side toll for one way ola booking but the driver insisted on giving both ways as per OLA new rule, otherwise he became rude. So i recharged double to his fast tag. (Screenshot attached) . While raising a complaint, I came to know from your representative that I was supposed to pay for one way only. The extra Rs 185 will be refunded.(Call Record attached)
Complaint Against / To: OLA Cabs

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