Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Fare taken 200% more than the estimate

Complain ID : CCN038962   35  

Cab Booking Complaint Complaint Date: June 3, 2019
  • State :  Uttar Pradesh
  • City :  Gonda
  • Address: H. No 493/1 New Civil Lines, Janaki Nagar Road, Near Afeem Kothi
I booked a cab in Chennai from the Ola cabs app. Before booking the cab the ride estimate was around ₹800. But when I reached the destination, they gave me the bill of ₹2031. The driver himself was shocked to see the fare as we didn't stop at any place, there was no traffic and there was no long route taken. The driver assured me that if I will talk to the Customer Support of Ola Cabs they will refund me the amount. Since I was in a hurry and had a train to catch, I paid him the money and then talked to the customer support. They seem to ignore my problem. After that I tried contacting them on Twitter and sent a private text on the same app, but they instead of accepting their mistake, told us that the fare before booking was ₹2000 and if I had booked it after a couple of minutes it would have been reduced. After that when I again tried to contact them through the Customer support section in their app, the supervisor didn't even picked up my call. I'm stuck here. I've also attached a picture of the bill split up which clearly shows that the Fare Increase was ₹1257. I was wrongly charged and now I'm stuck here. Please help me out.
Complaint Against / To: Ola Cabs

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.