Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

EXCESS CHARGED

Complain ID : CCN048745   37  

Cab Booking Complaint Complaint Date: October 15, 2020
  • State :  Haryana
  • City :  Gurgaon
  • Address: Nbb-401 Jmd Garden, Sohna Road, Gurgaon-122001
I took a Uber ride from IG Airport T3 Terminal to my residence at NBB-401 JMD Garden, Gurgaon on 19.7.2020 at 8.31. PM. The expected fare was showing as Rs371/-. But when I reached my destination, the driver demanded Rs.716/- as he started telling that the app shows it and I have to pay. I finally paid it in protest. When I complained to Uber, I received a reply that there was an outstanding charge of Rs.345.00 for the trip that was taken by me on July 16, 2015. However, the company was not in a position to prove me any details of the trip which I have undertaken and is added to this trip fare.

The breakdown of this charge was given by the company as:

Rs. 345.00 from the previous trip
Rs. 371.00 for the current trip
The total fare charged is Rs.716.00.

I had sent several emails/complaints and the standard reply was given for all and no one bothered to refund me the fare. I request you to please get me refund of the excess amount of Rs.345 paid by me. Screen shot of standard reply attached.
Complaint Against / To: UBER

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.