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Undue charge by vendor and BSNL

Complain ID : CCN050465   51  

BSNL Complaint Complaint Date: January 10, 2021
I got two service details-one on 11 Dec 20 and the other on 14 Dec 20. The modem was made functional on 14 Dec 2020 but the billing cycle started on 11 Dec 2020. The Vendor, MUKESH KUMAR PANDEY BSNL DSA CODE UEVNS1501909 from Katyayini Communications charged Rs. 4000.00 for installation and configuration (receipt attached) but did not configure the voice services which was fixed later on, complain no. 1052414607.
The bill showing "Adjustments" does not clearly says about the kind of adjustments. What for The "Adjustments" of Rs. 1299.00 being charged? If adjustments (Rs. 1299.00) are being charged for hardware installation, then (1)the vendor should return the Rs. 4000.00 to me and (2) The billing cycle should be corrected starting from 14 Dec 2020.
Complaint Against / To: BSNL and its Vendor Katyayani Communications

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