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No refund provided for failed transaction

Complain ID : CCN045664   56  

BSNL Complaint Complaint Date: June 9, 2020
On 29 ,may I did recharge of Rs108 on my mob. no.:- 805176329 through Portal2.bsnl.co.in by Paytm UPI payment .
The money got deducted but recharge wasn't done , they messaged me that due to technical issue transaction failed and money will be refunded in 3-4 days .
(Transaction ID:- PGSM290520462187)
(Receipt No.:-512005292797343)


Till date no single rupee is refunded.

I asked Paytm for this and they said no such amount is refunded in my account in past 10 days.
They aren't telling me how to get information about refund , showing unprofessional behavior and forcely disconnecting my grevieance call.

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