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Product not deliver after payment clear nline shopping from jabong.com

Complain ID : CCN021137   26  

BSNL Complaint Complaint Date: July 16, 2016
Modified date: July 18, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: Xerion Retail Pvt Ltd. Plot No. 109, Udyog Vihar, Phase 4, Gurgaon 122015
I had done online shopping from www.jabong.com on 3rd july 2016 by debit card full payment of 815 rs. Product was suppose to deliver by 13 th july 1016 but still not deliver. they promise to deliver again by 16th july but still tracking shows product scan at delhi shipment on 7th july. They are not responding on call 0124-6128000 or email: care@jabong.com or chiefmanager@jabong.com.
Pls do the needful so that i can get delivery of product.There is no provision to cancel order on website.
Order Number 160703274157757

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.