Online Fraud transactions were done from my ICICI bank account, including Rs.75048 single transactio

Dear Sir/Madam,

On 01st of Dec'17, 5 online fraud transactions were done from my ICICI bank account, including Rs.75048 single transaction from Amazon.

2 out of 5 transactions were done by the fraudsters after blocking my card though ICICI Bank I-Mobile app.

I was requesting and begging from my bank to help me to cancel the transaction of RS.75048 as this have not done by me from Amazon, even when I visited very next in the morning at ICICI bank branch DLF Cyber Green, as there was a very high possibility of stopping online fraud transaction. They told me all we will be fine and you will get your refund, but since then I got mad by chasing to get my money back.
In these month I got a big ton of stress and I am really going through with a lot of mental agony and harassment.

We are on a road of digitalization but as we all know that cybercrime is increasing day by day then why banks are not creating more checks points to at least to reduce the cybercrime. Fraudsters are working on their skills to do these types of frauds but why banks are not increasing security against for these types of cases.

It is really a worst scenario for me, a person who lost his money as he did not get the required help from the bank. I don’t know why I have not got the help to recover my money.
Bank easily said PIN number has been used therefore they cannot do anything. Card can be cloned, there is no one in the ATM’s to monitor those activities. We all know that apart from the ATM associated with banks it is very difficult to find any guard. It is banks responsibility also to create safe might be more check points OTP and a separate password for online transactions. I am really surprised why I did not get the OTP message when new system and location was used do to fraud transactions
Even as a customer if I am asking for cancelation of fraud transaction in the possible scenario as well but nothing has been done by the bank. 2nd day after the fraud transaction happened they start saying due to some limitation of mutual understanding between merchant & bank they can’t do anything. That is my money which I kept in ICICI bank with a trust in the banking system but as a customer I was looking for the help from my bank they just give the reason of transaction despite of helping me to recover my loss.

First why there is no check points to avoid these transactions and second is why a customer not get help from his bank when it was more required. I want us to open our account their banks so that they can use our money but bank can 'not help us to stop such type of transactions. "Raato raat koi delivery nahi hoti" atleast they should have put the transaction on hold and asked me to provide the proof that I am the genuine customer and I want to cancel the transaction at any of the ICICI bank branch to stop the fraudulent transactions.

Rules should be made in a way that, it should not harm someone, I hope every knows how tough it is to save money for single earning person who is running the family of 5.

In this scenario Bank, Merchant and Fraudsters are enjoying and we as a customer fighting or chasing Bank, Cyber cell, other authorities with a hope at least I will get my lost money.
I am in total crisis right now as for the purpose I kept that money in last few years, currently I am going through with since I am forced to spend money on these purposes I am doing with the help of borrowing money from others.


I am literally begging for the help.