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Kotak Mahindra unable to transfer money to my account

Complain ID : CCN020886   27  

Banks Complaint Complaint Date: July 4, 2016
Hello,

I had submitted the documents for opening a new ACE savings account to Kotak Mahindra whitefield branch.However after I got the internet banking credentials, I realized that Kotak Mahindra had opened an EDGE savings account and the amount of Rs50000/- which was taken from me during account opening has not been credited to my account. Despite multiple reminders,SR's,calls (chargeable to me), the response from Kotak Mahindra is that their backend team is working on crediting the money to my account. However for past 4 weeks they are unable to do that even though the cheque has been encashed 4 weeks back. If a bank is unable to trace the money they have encashed due to technical reasons, should they try their level best to harass customers without crediting the money

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