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fraudulent transaction made by Axis bank complain

Complain ID : CCN016612   38  

Banks Complaint Complaint Date: March 20, 2016
Modified date: March 21, 2016
Axis Bank Limited is the third largest private bank in India. They offers internet banking services, personal banking services including accounts, cards, loans, investment options to personals, corporates and NRIs.
So i have one savings account in axis bank.but i noticed some of the fraudulent transaction made by bank from which many of the people will not aware of it.
i highlighted some of the transaction made in my account but not shown in my account statement . explanation of transcriptions are as below:

1) firstly ,my account balance was 460 Rs. on 18th march 2016.
* on the same day i withdrawal 100 Rs from ATM .
so my balance was 360 Rs.
2)on 19th march 2016 at 10:24 pm again i went to ATM to withdrawal 300 Rs.
but system show me that you have insufficient balance [ I mean how this can be possible without any notification of your balance deduction activity ].
system show me that i have 160 Rs. So again i withdrawal 100 Rs.
and my balance was 60 Rs.
3) on 20th March 2016 , i logged into axis bank online service they showed my balance as 360 Rs. & i made one transaction of that money money that transaction statement shown in my mini statement .


So here is my question that that
1)why bank doesn't showing all that transaction made with my account on 19th March 2016?. not even ATM withdrawal transaction .
2)why system showed me message that i have insufficient balance ?

I talked about this all things with customer care executive .but they answered that there is no mistake in their system. i have also call recording of that conversation .

So issue arise with this all this thing is that bank made some anonymous transaction with their customer account & they didn't Notified us by sending SMS or by showing details in mini statement .

this is totally fraud with customer .

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