Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Bank looting money through IVR

Complain ID : CCN016034   29  

Banks Complaint Complaint Date: February 16, 2016
This is to attract your attention towards a matter how hdfclife loots money though IVR whenever customer calls to it's customer care no. 1860-267-9999. The no. seems toll-free but actually not. Today i called to this number for a query and IVR started for options to chose. I chosed for policy details and again chosed to talk to its customer care executive. Then IVR said "we are receiving call overload please try IVR options for your query" and disconnected the call. And to my surprised, Rs. 9.20 got deducted for this call.
I am not asking for return of the amount, but can I request to do something to stop such looting of money?

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.