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Bank deducted amount even when transaction rejected at PoS + Poor response from Bank

Complain ID : CCN029984   27  

Banks Complaint Complaint Date: December 27, 2017
I am facing very poor Response from Kotak Bank.

On 3rd Sept. 2017, I swiped card at Ratnadeep Super Market. First two swipe failed due to error, and transaction succeed on 3rd attempt. Kotak deducted amount twice.
I raised first complaint on 5th Sep. 2017. After this raised 2 more complaints, but till today 27-Dec 2017, I have not received the amount back.
Kotak executives are keep giving new date for resolution.
Complaint Against / To: Kotak Mahindra Bank

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