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ONLINE SHOPPING FROM BAJAJ FINANCE EMI CARD-ONLINE TRANSACTION FAILED BUT STILL LOAN IS ACTIVE

Complain ID : CCN023481   307  

Airtel Complaint Complaint Date: October 21, 2016
Bajaj Customer ID- 31724653
Emei card no- 2030400059883621
Loan A/C No - 407ECF28185375
amazon orderno - 171-1863158-3497914
Name - Akash Jaymalhar Kedare


On 1st October 2016 i have ordered 1 mobile phone costing-Rs.18079 from amazon using Bajaj finance emi card,amazon order no.171-1863158-3497914.This transaction was not successful due to some payment issue.I also got the email on 6th October from Bajaj finance saying that
"Transaction of Rs. 18079.00 processed through RRN /Deal id - 627512480562 on your Bajaj Finserv Privilege Card Number ending 3621 has been cancelled and the amount is reinstated to your EMI Card."
But so far the amount is not yet reinstated to my emi card. when i contact to the regional bajaj finance office in nasik they told me this loan is now active and you have to pay emi from next months and if you have any problem then email your problem to wecare@bajajfinance.com
i have sent lot of emails to bajajfinance but still i didn't get any reply from them.
Please help me i really don't know what to do now.
Thank You !

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