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Exchange of partial product received Snapdeal is not providing me the solution

Complain ID : CCN024661   34   Complaint's Reply

Airtel Complaint Complaint Date: November 29, 2016
Modified date: November 30, 2016
Dear Support,

I am writing this mail because Snapdeal is not providing me the solution.
I have ordered one UrbanStyle 360 Degree Rotating Bucket Mop ( MultiColor ) (URL http://bit.ly/2gEqrYT )But received partial product the connector was missing. When I raised complain for the same. Snadeal pick the product and now saying you have sent us different product.

I ask them to provide images for both one at the time of packing the product and one you have received as return. Call to Snapdeal many a time but no resolution received.

Please help me to solve the issue.

Below are order details
Order ID: 16426476541
Placed on 30 Oct, 2016
Seller Information
SHIRAZ HOME PRODUCTS
Shipping Information
Amit Kumar Sharma,
SH 16/18A-1K, KADIPUR, SHIVPUR, ,Pachopandava Gali , Varanasi
Uttar Pradesh - 221003
Mobile No: 8601390000
Paid Rs. 559/-
Complaint Against / To: Snapdeal

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    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Amit Kumar Sharma,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Amit Kumar Sharma,


    We hope your concern is resolved. Please drop us an email at writetous@snapdeal.comin case you need any further assistance.


    Regards,
    Team Snapdeal

    SUMIT SHARMA

    Kindly refund it to my Freecharge Wallet by SUMIT SHARMA:

    (5 of 5)

    Kindly refund it to my Freecharge Wallet.

    As the card used at the time of purchase has been closed.

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