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Dual plan charges applied for single month

Complain ID : CCN037964   38  

Airtel Complaint Complaint Date: March 17, 2019
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: 14/1 Akbarabad First Street , Kodambakkam,che- 24
Old plan was not deactivated when New plan gets activated.As a result of this our outstanding amount for the month still exist even after paying the bill on 27/02/2019. Today the connection got suspended stating low balance.Applying dual plan charges is like showing a worst service of Airtel towards the customer.we never expect this kind of service from Airtel . We request to reverse the bill amount by deducting the old plan charges . We will resume with Airtel services post these amendments . Your immediate response is highly appreciable .



Customer Id: 3023595271-001

Old plan charge - RS.475/-
New plan charge - RS.375/-
Complaint Against / To: Airtel DTH set top box

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