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Flight rescheduled but ticket not issued

Complain ID : CCN053580   21  

Airliness Complaint Complaint Date: July 13, 2021
This is Dr Hemlata Patel I I rescheduled 3 flights of PNR H207B through airindia on 4th July at 12.16 pm from 7th July to 9th July. I was told by the airline that it was done free of charge and the new tickets will be sent to my email within 4 hrs.I didn't get any ticket so kept calling the airline from 5th till 8th July and was not given any satisfactory answer and my calls were transfered to reschedule department for endless wait.I went to airindia office in Delhi and they asked me to mail them my complaint which I did but didn't get any replay so Ultimately I had to purchase three new tickets and came back to Indore.
I went to airindia office in Indore and they confirmed that they have my request made on 4th July and have tickets issued for 9th July.so it is their mistake that they didn't send me the tickets on my email and didn't inform me anything. It caused severe mental and physical trauma to my family and we wasted lot of time and energy in this.
I want full refund for my tickets.
Thanks
Dr hemlata Patel
Dr manish Patel
Diya Patel
Complaint Against / To: Indian airline

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