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Air India Refused to issue boarding pass, booked a flight tkt. From New Delhi to Bangalore

Complain ID : CCN024188   37  

Airliness Complaint Complaint Date: November 8, 2016
Modified date: November 8, 2016
I have booked a flight tkt. From New Delhi to Bangalore, flight no. AI 88, pnr no. Y8Z9B, departure date 06Nov2016, time-17:50 from new delhi international airport "T3", I reported at the main entry at 16.52, I saw board it showed closed check-in for AI-88.I ran to F lane Infront of gate 4, showed my ticket to airindia employee.They sent me to supervisor counter.they made me roam from one counter to other . After a lot of begging they checked my PNR at 17.10 and refused to give me boarding pass giving reason that we should report the desk before one hour of departure.As we all know we should report before 45mins I was on time they wasted my time and they didn't issue a boarding pass.After lot of query I came to know from manager that they sold the ticket to someone at 17.50 He assured us that he we will make enquiry after some time he refused to accept what he said and start blaming me that I reported late .We demanded the CCTV footage I was damn sure I reported well on time .I called customer care several times no one helped .
After that Mr bhupati helped us to get next day flight ticket for Rs2500 I had to pay extra without any reason.

I am not the only passenger who face this type of cheating. There are so many passengers who were misguided by these guys and missing the flight.

And, those who are working there tell me that it is a regular phenomena in the airport to cheat the passengers those who are not familiar with the system prevails in the airport'.

Therefore, you are requested to look into this matter urgently and take care of this type of cheating by these guys.

Hence it is not my fault and is happened due to the cheating behaviour of your employees. You are requested to refund my flight ticket charge urgently.
Thanks and Regards,
Snehdeep Kaur
Complaint Against / To: Air India

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