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Flipkart Not Issuing Refund on Cancelled Flight Ticket As Promised

Complain ID : CCN034677   39  

Ticket Booking Complaint Date: December 2, 2020
Dear Sir/Madam,

I am Sujay Kumar from Hyderabad, India. I booked an International Flight Ticket on Flipkart for me and my wife, the date of travel was on 2nd November 2020. We couldn't board the flight due to airline issues and I immediately contacted both Airlines and Flipkart to inform the same. The Airlines agreed to issue a full refund on the ticket, so as Flipkart.

So I waited for a few days and contacted both Airlines and Flipkart again to check the status. Airlines asked me to approach them via a travel booking agency, which is Flipkart in this case. Flipkart took a request for the same and informed me to wait for their concerned team call. I also sent an email as requested. No response. Again I contacted Flipkart, then they asked me to contact Airlines and said they don't have any mechanism to call Airlines. I did approach Airlines and they clearly said they will issue a refund but it has to happen through a travel agency. Since then, I am calling Flipkart and giving requests through customer care, and I am not hearing from anyone. No one calling me and all I am hearing are to wait for the concerned team.

Their support now started disconnecting my call since they have no answer and I need my refund. Please help.
Complaint Against : Flipkart

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