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Wrong Bill getting charged for the last 5 months, inspite of large complaints made

Consumer Complaint ID : CCNO30723   30

Payment Complaint  Post date : October 29, 2018
  • Region :  Uttar Pradesh
  • City :  Ghaziabad
  • Address: B-1605 Type Z-2 B Ahinsakhand 2 Saya Buildcon Indirapuram Ahinsakhand Ghaziabad 201014

BP Number - 7000069778

The first mistake was displayed against invoice id 110000379487, there was around 250 rupees extra charges. Has a word with the customer care where it was suggested that make payment of around 902 rupees leaving 250 and the bill will be corrected in next cycle

Then the next bill was generated , the invoice id is 100024615680
Here there was a major blunder and I was charged 1000 rupees extra at the grid displayed, it is clearly seen as mathematical mistake
I made 10 calls, generated many service request and also emailed it

I again made payment og 902 ruppes hoping the problem will be cleared

But again a new invoice is generated with id 100025326588, there was no correction.

It is around 5-6 months, i am continuously following and making complaints, but there is no response from their side.

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Reviewed Item : Payment Complaint
Author Rating : 5

Complaint Against : IGL
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