Worst service from Micromax Informatics
Complain ID : CCN018043 23
NGO Complaint
Complaint Date: May 5, 2016
- State : Maharashtra
- City : Pune
- Address: Rahatani
I deposited my under warranty Micromax A311 cell phone to New Tirupati Cellulars, Pune (Authorized Micromax service center) on 19th March 2016 with Power On/OFF problem.
They checked my mobile and mentioned that the main board needs to be replaced and will take appx. 25 days as the handset needs to be sent to company.
A job card number W030200-0416-22525959 was generated. I received a text sms on my mobile on 30th March 2016 stating that mobile has been repaired and sent to customer service center asking me to collect.
When I visited the service center and showed the sms to them, they couldn't give me handset as it was not physically received to them. I had to visit the center 3 times to get the mobile.
Finally on 5th April 2016 I received the handset with the Power ON/OFF issue resolved, but next day I found that there are cracks on the cell phone body in the area where screws are fitted and also the screen of the handset was not fixed properly!
Same day I reported this service center with the issue and they were ready to resolve/fix the problem but not willing to take the mobile stating there was some issue with system. I had to again visit 3 times to your service center and as a turn around they finally took my handset and issued me manual job card and 5 days later gave me another Job Card number W030200-0416-22943356 which took further 15 odd days to get a response.
Meanwhile I called your call center number numerous times about the status of my mobile and complaints against the customer service center employees but I couldn't get a resolution with just a reply that senior department will get back to you.
Finally when I again got a message to collect the mobile again, unfortunately I again found an issue with the screen fitted to my mobile and I couldn't get my mobile for the 5th time in one and half month duration since I first submitted it to Micromax customer service center and again got one new Job number W030200-0416-23090926 on 27th April 2016 and not sure what new problem/issue I'd find with it when I go to collect it.
They checked my mobile and mentioned that the main board needs to be replaced and will take appx. 25 days as the handset needs to be sent to company.
A job card number W030200-0416-22525959 was generated. I received a text sms on my mobile on 30th March 2016 stating that mobile has been repaired and sent to customer service center asking me to collect.
When I visited the service center and showed the sms to them, they couldn't give me handset as it was not physically received to them. I had to visit the center 3 times to get the mobile.
Finally on 5th April 2016 I received the handset with the Power ON/OFF issue resolved, but next day I found that there are cracks on the cell phone body in the area where screws are fitted and also the screen of the handset was not fixed properly!
Same day I reported this service center with the issue and they were ready to resolve/fix the problem but not willing to take the mobile stating there was some issue with system. I had to again visit 3 times to your service center and as a turn around they finally took my handset and issued me manual job card and 5 days later gave me another Job Card number W030200-0416-22943356 which took further 15 odd days to get a response.
Meanwhile I called your call center number numerous times about the status of my mobile and complaints against the customer service center employees but I couldn't get a resolution with just a reply that senior department will get back to you.
Finally when I again got a message to collect the mobile again, unfortunately I again found an issue with the screen fitted to my mobile and I couldn't get my mobile for the 5th time in one and half month duration since I first submitted it to Micromax customer service center and again got one new Job number W030200-0416-23090926 on 27th April 2016 and not sure what new problem/issue I'd find with it when I go to collect it.
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