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problematic handset moto g 2 with bad after sale service from flipkart

Complain ID : CCN013910   23  

NGO Complaint Complaint Date: August 6, 2015
Modified date: August 7, 2015
my name is vipul. i had purchased moto g 2 gen from flipkart on 21/10/2014 , after few moths from purchase i am facing heating problem in my moto g . so i gave my mobile to authorized service center of Indore for motorola name ensure support service India limited also known as redington on 24 june 2015. according to the service center this heating issue is due to problem in Mother board . and they told me that it require 15 days to replace mother board of my mobile but they return back my mobile on 16 July 2015 . they give me mobile with full discharged battery. when i came to my office and charge it . after switched on to my mobile I saw 1 spot on my mobile screen which is not present before i gave it to service center on . i again go to service center next day on 17 July 2015 and told about the spot . so they told me this kind of problem is occur or coming due to new mother board .they again take my mobile to change its screen display and the told me that it take 20 days to replace display after 20 days . i am still waiting for my hand set service center people not able to give a final date of delivery i am very fade up with mobile and its after sale service. i want new mobile from motorola company or refund my amount back.service center person never pick phone .

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