Honor 6- H60 L04 - Huawei Technologies Co Ltd.
Complain ID : CCN013904 39
NGO Complaint
Complaint Date: August 4, 2015
- State : Andhra Pradesh
- City : Hyderabad
- Address: Flat No-503 Sri Dhatri Tulip
Hi,
I have submitted my mobile-Huawei H60 L04 to Sri Vinayaka Electronics Hyderabad on July 14, 2015 as there was problem with incoming calls not connecting, also voice not clear and also auto power off problem. They told me it will take 10 to 12 days if there is problem with the moblie parts or else within 3 days the problem will be resolved and i can get my phone back.
Its been 20 days till now I haven't received any information regarding my phone in-spite of repeated followup with service center and Huawei customer care department.
Even after registering the complaint no one from the customer care is responding. I have no clue about my phone whether it has been submitted to the company or not as customer care executives are unable to provide my phone's status. If I ask service center they don't pay attention and not willing to answer at all.
Service center where I have submitted my phone - Sri Vinayaka Electronics, 5-8-344/1, DB manohar Complex, Chirag Ali Lane, Abids, Near Medwin Hospital, Hyderabad, Telangana, 500001
E-mail Id-srivinayakaelectronics@yahoo.com
Phone no-7893714647- never gets connected, always busy tone
Complaint details- work order no-SVE/HYD/17446
Complaint no-13571696
Name- Ravindra Singh
Brand name-Huawei
Model no-H60 N04
IMEI no-865520020088465
Date of purchase- 13/12/2014 (under warranty)
I have submitted my mobile-Huawei H60 L04 to Sri Vinayaka Electronics Hyderabad on July 14, 2015 as there was problem with incoming calls not connecting, also voice not clear and also auto power off problem. They told me it will take 10 to 12 days if there is problem with the moblie parts or else within 3 days the problem will be resolved and i can get my phone back.
Its been 20 days till now I haven't received any information regarding my phone in-spite of repeated followup with service center and Huawei customer care department.
Even after registering the complaint no one from the customer care is responding. I have no clue about my phone whether it has been submitted to the company or not as customer care executives are unable to provide my phone's status. If I ask service center they don't pay attention and not willing to answer at all.
Service center where I have submitted my phone - Sri Vinayaka Electronics, 5-8-344/1, DB manohar Complex, Chirag Ali Lane, Abids, Near Medwin Hospital, Hyderabad, Telangana, 500001
E-mail Id-srivinayakaelectronics@yahoo.com
Phone no-7893714647- never gets connected, always busy tone
Complaint details- work order no-SVE/HYD/17446
Complaint no-13571696
Name- Ravindra Singh
Brand name-Huawei
Model no-H60 N04
IMEI no-865520020088465
Date of purchase- 13/12/2014 (under warranty)
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