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Consumer complaint for refund problem from snapdeal

Complain ID : CCN022078   24   Complaint's Reply

NGO Complaint Complaint Date: August 23, 2016
Modified date: August 27, 2016
  • State :  Uttar Pradesh
  • City :  Allahabad
  • Address: Chakrana Tiwari,cod Gate,chaka,near Bal Vikas Intermediate College,naini
request no-[Ticket Id: 28256394]
​order no-14637168625 placed on 12 august
I ordered a redmi note 3 phone from snapdeal on 12 august 2016.They promise me to deliver it before or on 19 august 2016 but till 16 august 2016 they didn't dispatch the product.I want this product for rakhi gift for my sister which is on 18 august but because of late dispatch I cancelled the order on 16 august and till now status on there website shows your order has been confirmed no update about courier status.I was thinking I cancelled the order and I ordered a new phone from flipkart which I received timely.Now after cancellation product has been delivered to my mom on 22nd august 2016,that time I was in college.My mom has received the product and now the product has 3g/4g connectivity issue.Now snapdeal denied to return the product.I did lot of call to them but they have no answer for my qusetion.
​First they mention wrong update on product.
​late delivery
​No well educated customer executive ( every Snapdeal executive have different answer for same question)
​No work on registered complain
​They cancel my return request without giving me reason ( Is this Snapdeal 7 day return policy)
​I called so much time they disconnect my call and even some executive say sorry and have no answer for my problem.
​I don't have service centre near me in Allahabad actually no service centre of xiomi located in my city.
​How can i repair my phone now.Why they don't refund my money .my product is under 7 day return policy and also it is snapdeal fulfilled product.
request no-[Ticket Id: 28256394]
​order no-14637168625 placed on 12 august.
I requested snapdeal to vist technician at my home to verify my problem but they have not responded for my problem.
ph no- 9451852306

thankx

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    Dear Customer,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

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