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Rejected ticket refund Irctc has been rejecting my claim for a ticket

Complain ID : CCN028856   27  

IRCTC Booking Complaint Date: March 2, 2018
Modified date: March 31, 2018
Irctc has been rejecting my claim for a ticket which i cancelled because the train was late for more than 6 hours. I booked an alternate ticket for my parents and they travelled on the same.I have proof of both the PNR numbers for which I cancelled the ticket and the one on which my parents travelled.As per Irctc my parents travelled on both the trains that too on the same day.I have tried a lot but the response is same every time.
Complaint Against : TDR refund

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