False promise and wrongly charged, Reliance 4G Billing and false commitment issue
Complain ID : CCN021490 27
Internet Complaint
Complaint Date: August 1, 2016
Modified date: August 1, 2016
- State : Maharashtra
- City : Pune
Reliance 4G -Billing and false commitment issue .
248414847
Hi
I have no idea , if any one read this or respond but I have to raise my HAND here !!
My self-using reliance DATA Card ( 932504051 ) since 7-8 years , during may I got sms or call to upgrade to 4G .
Being an old customer I had to pay 899 for new 4g Dongle , which was nice.
While asking about the plan or payments , it was told me that , it will remain as you old plan ( 450+ tax for 15GB ) 10 Night and 5 Day !!
I have asked this questions everywhere ( in your store and call center ), but the answer was same ! ( old plan)
Today , I have surprised to see sms for 2454 Bill for july !! shocked,
Called store , they are saying Reliance changed the plan for 4G !! and I am not aware of that and no mail no sms … …
How come a company like Reliance do like this ?? to any customer ??
I need some clear clarification on plan and payments .. so that I can take further action
1. To go with reliance or not … .
I thought I will keep at least one relation with Reliance after Big TV but it seems this is also not going to last further ..
Bad luck !!
Thanks
Sumit
(9881101760)
248414847
Hi
I have no idea , if any one read this or respond but I have to raise my HAND here !!
My self-using reliance DATA Card ( 932504051 ) since 7-8 years , during may I got sms or call to upgrade to 4G .
Being an old customer I had to pay 899 for new 4g Dongle , which was nice.
While asking about the plan or payments , it was told me that , it will remain as you old plan ( 450+ tax for 15GB ) 10 Night and 5 Day !!
I have asked this questions everywhere ( in your store and call center ), but the answer was same ! ( old plan)
Today , I have surprised to see sms for 2454 Bill for july !! shocked,
Called store , they are saying Reliance changed the plan for 4G !! and I am not aware of that and no mail no sms … …
How come a company like Reliance do like this ?? to any customer ??
I need some clear clarification on plan and payments .. so that I can take further action
1. To go with reliance or not … .
I thought I will keep at least one relation with Reliance after Big TV but it seems this is also not going to last further ..
Bad luck !!
Thanks
Sumit
(9881101760)
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