ILLEGAL EXTRACTION OF RS.9333/- FROM ME FOR A TRANSACTION NOT MADE BY ME

MY NAME IS ATANU BANERJI.MY DATE OF BIRTH IS 3RD MAY,1947.I HAVE A CITIBAQNKI CREDIT CARD NO.4386 2800 2033 6420.THE MONTHLY STATEMENT DATED 18TH FEBRUARY,2016 FOR THIS CARD SHOWED OUTSTANDING OF RS.18417.82 INCLUDING THE FOLLOWING TRANSACTION:-
(I)DATE OF TRANSACTION –18TH JANUARY,2016
(2)AMOUNT –RS.9330/-
(3)TRANSACTION MADE TO ---‘E BILLING SOLU-E BILLING MUMBAI’
2. I SWEAR TO GOD ALIGHTY THAT I DID NOT MAKE THE ABOVE TRANSACTION. I DO NOT KNOW ANY ORGANISATION IN MUMBAI WHERE ANY ‘E BILLING ‘ PAYMENT CAN BE MADE .THEREFORE, I HAD GONE TO CITIBANK’S MAIN OFFICE AT CHOWRINGHEE ,KOLKATA (CLOSE TO TATA CENTER) AND MADE A WRITTEN COMPLAINT WHICH CITIBANK RECORDED IN THEIR COMPUTER AND GAVE ME A REFERENCE NUMBER 26156002.THEY ASSURED ME THAT MY COMPLAINT WOULD BE INVESTGATED INTO AND I WILL DEFINITELY BE INFORMED OF THE RESULTS OF THE INVESTIGATION.AFTER A FEW SAYS,I GOT A PHONE CALL IN MY MOBILE NUMBER 9910576897 FROM CITIBANK ASKING ME ABOUT THIS CASE .I REPEATEDLY TOLD THE CALLER THAT I DID NOT MAKE THE PAYMENT OF RS.9330/-AND I DO NOT KNOW ANY ORGANISATION IN MUMBAI ACCEPTING ANY ‘E BILLING ‘ PAYMENT .SURPRISINGLY THE CITIBANK CALLER JUST DISCONNECTED THE CALL.I VISITED CITIBANK’S MAIN OFFICE AGAIN.I WAS SHOCKED TO KNOW THAT NOTHING WAS P[ASSED ON TO THE CITIBANK OFFICIAL WHO RECRDED MY COMPLAINT .THAT OFFICIAL SENT AN E-MAIL TO THE ‘SO-CALLED; CITIBANK INVESTIGATORS URGING THAT I SHOULD BE INFORMED OF THEIR INVESTIGATION.TILL TODAY ,I HAVE NOT BEEN INFORMED IG ANYTHING THOUGH TWO MONTHS HAVE PASSED SINCE I REGISTERED MY COMPLAINT WITH THE CITIBANK .
3. THE MONTHLY STATEMENT DATED 18TH FEBRUARY,2016 FOR THIS CARD ALSO SHOWED IMPOSITION OF LATE PAYMENT FEE OF RS.600/-AND INTEREST CHARGES OF RS.783.40.THEREFORE,OUT OF SHEER PANIC, I MADE A PAYMENT OF RS.10,000/- BY CHEQUE NO. 675067 DATED 7TH MARCH, 2016 DRAWN ON STATE BANK OF PATIALA,BHOWANIPUR BRANCH ,KOLKATA. TO CITIBANK.
5. THE FOLLOWING POINTS WILL DEFINITELY ARISE IN THE MOND OF ANYBODY WHO WILL EXAMINE THIS CASE WITH UNBIASED ATTITUDE:-
(I) WHY DID THE CITIBANK CREDIT CARDS NOT MAKE ANY QUERY FROM THE MUMBAI ORGANISATION TO ASCERTAIN WHO MADE THE TRANSACTIONS TO THEM OF RS.9330/- FOR ---‘E BILLING SOLU-E BILLING MUMBAI’?
(II) HOW WITHOUT KNOWING MY CREDIT CARD NUMBER AND THE PIN NUMBER OF THE SAME CREDIT CARD,ANYBODY CAN MAKE SUCH TRANSACTION? IF THIS IS POSSIBLE, THEN ANYBODY CAN MISUSE ANOTHER PERSON’S CREDIT CARD .IF THIS IS A RACKET, THIS MUST BE STOPPED BY LAW AND LEGAL ACTION TAKEN AGAINST THE MISCREANTS.
(V) WHAT IS THAT MUMBAI ORGAINATION AND WHAT WAS THE NATURE OF THE TRANSACTION OF RS.9330/- FOR‘E BILLING SOLU-E BILLING MUMBAI’?
6.SURPRISINGLY,THE CITIBANK THEMSELVES BLOCKED THE ABOVE-CITED CARD .EQUALLY SURPRISING,THEY,ON THEIR OWN,HAVE LIFTED THE BLOCKADE AND THE CARD IS OPEN.I DID NOT MAKE ANY REQUST TO CITIBANK FOR LIFTING THE BLOCKADE .
7.THE BASIC QUESTION IS HOW COULD THE CITIBANK FORCE ME TO MAKE THIS PAYMENTS OF RS.9330/- WHEN THIS TRANSACTION WAS NEVER MADE BY ME.I WANTED TO KNOW THE DETAILS OF THIS TRANSACTION FROM CITIBANK WHEN I VISITED THEIR MAIN OFFICE AT KOLKATA BUT CITIBANK HAVE NOT DISCLOSED THE DETAILS TO ME. I HAVE NOT REPEAT HAVE NOT MADE THIS TRANSACTION AND THEREFORE I DO NOT KNOW WHY AND TO WHOM THIS PAYMENT WAS MADE.IF INDIA IS A CIVILISED COUNTRY HAVING A SET OF LAWS TO CATCH CRIMINALS AND PUNISH THEM, WHY CAN'T THE CRIMINAL WHO MISUSED MY CARD AND MADE FRAUDULENT PAYMENT CANNOT BE ARRESTED AND PUT BEHIND BARS?WHY NO ACTION CANNOT BE TAKEN AGAINST THE CITIBANK CREDIT CARD OFFICIALS WHO HAVE HARASSED A 70-YEAR OLD MAN WITHOUT ANY REASON,JUST TO EXTRACT RS. 9330/- FROM HIM ILLEGALLY?
6.LASTLY,THE CITIBANK HAVE NOT DEBITED THIS AMOUNT OF RS. 933/- AS THE MONTHLY STATEMENT DATED 18TH MARCH,2016 DID NOT SHOW ANY DEBIT.
YOURS SINCERELY
ATANU BANERJI
59, JODHPUR PARK (FIRST FLOOR) KOLKATA-700068
DATE 11TH APRIL, 2016