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I have been harassed by SBI credit card , a transaction of Rs.10000

Complain ID : CCN028932   22   Complaint's Reply

Credit Card Complaint Complaint Date: March 21, 2018
Modified date: March 31, 2018
Dear Sir,
I would like to inform you that I have been harassed by SBI credit card
As per the mail sent by you, dated 12.12.2017, MY SBI Card has been temporarily blocked due to suspected activity (suspected fraud). Under this fraud, a transaction of Rs.10000 was debited from my credit account. This was rightly detected as I didn't make any such transaction or request or initiate anything in this amount with the mentioned vendor. I did not use this OTP or share it with anyone/ any website. I was not in a position to check my mail or messages at the given time. As such I was not even in any capacity to make such transaction and this fraud towards my account went unnoticed. The suspicious activity was repeated a minute after the mail for blocking the card was received in my inbox. As I never made this transaction, making it a fraud and a serious breach of security, as was acknowledged by your immediate response, I would like to find out if this amount will be added to my bill. Also this is a matter of grave concern to me towards the security of any transaction I make using this card. Please clear out to me If it is in any way safe to continue with your bank. Regards,
sanjay Singh
C: 9910401107
Complaint Against : SBI credit card

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    I would like to inform you that I have been harassed by SBI credit card
    As per the mail sent by you, dated 12.12.2017, MY SBI Card has been temporarily blocked due to suspected activity (suspected fraud). Under this fraud, a transaction of Rs.10000 was debited from my credit account. This was rightly detected as I didn't make any such transaction or request or initiate anything in this amount with the mentioned vendor. I did not use this OTP or share it with anyone/ any website. I was not in a position to check my mail or messages at the given time. As such I was not even in any capacity to make such transaction and this fraud towards my account went unnoticed. The suspicious activity was repeated a minute after the mail for blocking the card was received in my inbox. As I never made this transaction, making it a fraud and a serious breach of security, as was acknowledged by your immediate response, I would like to find out if this amount will be added to my bill. Also this is a matter of grave concern to me towards the security of any transaction I make using this card. Please clear out to me If it is in any way safe to continue with your bank. Regards,
    sanjay Singh
    C: 9910401107

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