\
Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Blackmailing and overcharging by Tikona Broadband

Complain ID : CCN020644   29   Complaint's Reply

Consumer Complaint Complaint Date: June 25, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: Flat No 203, Sri Sai Nithya Homes, 4th Main, Maithri Layout, Near Hope Farm Signal, Bangalore - 66
I opted for Tikona broadband Billing A/c no:- 125783539, for my home having a plan of 4 MBPs speed, but due to very -2 poor services, I decided to opt out and disconnect the worst services on 11 Dec 2015 by intimating the service provider both through mail and call.

I clearly requested them to provide me with the full and final settlement amount so that I can clear and have a clean exit. Same was requested to the customer care executives over multiple calls too where in I was confirmed over the call that the amount will be Rs 140/- since I used the services for 4 days after billing date ie from 7th Dec till 11th Dec 2015. I have been requesting them to provide and send the said amount in the form of bill so that I can pay but instead of providing the bill of said amount they started sending me bill for the complete month. I have been writing and calling customer care multiple times for the correction of the bill amount but have never received any positive response post that, rather as a blackmailing tactic they have started charging late payment amount and continuously sending me msgs and calls for realization of the unrealistic amount. Now the company is using blackmailing tactic by daily bothering me by way of calls/ sms and mails and asking me asking me to pay Rs 1208 as per their wish. Please help as I am ready to pay and close the account on clean ground for the days of services which I have used ie for 4 days amount Rs 140/- .

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    RE: BLACKMAILING AND OVERCHARGING BY TIKONA BROADBAND by Tikona Care:

    (4 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU2676 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

    by Tikona care:

    (4 of 5)

    Dear Subscriber,

    This is a gentle reminder to follow-up on your concern listed on June 27, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKJU2676
    in the subject line.

    Regards,
    Tikona Care

    RE: BLACKMAILING AND OVERCHARGING BY TIKONA BROADBAND by Tikona Care:

    (4 of 5)

    Dear Subscriber,

    Gentle reminder # 2

    We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

    Regards,
    Tikona Care

    RE: BLACKMAILING AND OVERCHARGING BY TIKONA BROADBAND by Vivek Rathore:

    (4 of 5)

    It seems Tikona is now trying to play the same game over "Jago Grahak Jago" complaint as well. A reminder mail being sent for the details which are already provided in the initial complaint and before itself on the 1st mail. Anyways find the detail again and for the final time. Hoping it rings some bell on your head and expecting some positive response now.

    RMN:- 9910090069
    User ID 1114129404

    Dont think anything other than this will be required now.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.