AUTO RENEWED INTERNATIONAL ROAMING PACK WITH OUT CUSTOMER CONSENT
Complain ID : CCN036469 40
Airtel Complaint
Complaint Date: December 27, 2023
- State : Andhra Pradesh
- City : Hyderabad
- Address: Flat 503, Amrutha Residency
I carry a family post-paid connection with AIRTEL on mobile number 964056158 and my parent mobile numbers i.e 9032667834 & 9247508198 are also linked to my account.
Last month On 21st November they were travelling to US and I had activated following one time plans for international roaming as per my choice.
1. 2999 plan on 9247508198 for 10 days. ( activated on 20.11.23)
2. 649 plan on 9032667834 for 1 day. (activated on 21.11.23)
Without my consent, Airtel has renewed 649 plan for 1 more day on 9032667834 last month. I raised a complaint (ticket id : 31-5165732662877) last month and explained the issue in detail over telecall also. However, airtel didn’t adjust the billing and I decided to repay it considering it as one time mistake.
To my agony, I received a rude shock along with this month bill, without my consent airtel has again activated 649 daily international roaming plan on 9247508198 for 10 days and inflated my monthly bill to Rs. 9300.
I would like to submit that I have not requested for any renewal of international roaming packs apart from above mentioned durations and hence Airtel cannot bill me the international roaming packs. Airtel should have informed the customer of such charges immediately after activation. I consider this as completely unethical and illegal.
Last month On 21st November they were travelling to US and I had activated following one time plans for international roaming as per my choice.
1. 2999 plan on 9247508198 for 10 days. ( activated on 20.11.23)
2. 649 plan on 9032667834 for 1 day. (activated on 21.11.23)
Without my consent, Airtel has renewed 649 plan for 1 more day on 9032667834 last month. I raised a complaint (ticket id : 31-5165732662877) last month and explained the issue in detail over telecall also. However, airtel didn’t adjust the billing and I decided to repay it considering it as one time mistake.
To my agony, I received a rude shock along with this month bill, without my consent airtel has again activated 649 daily international roaming plan on 9247508198 for 10 days and inflated my monthly bill to Rs. 9300.
I would like to submit that I have not requested for any renewal of international roaming packs apart from above mentioned durations and hence Airtel cannot bill me the international roaming packs. Airtel should have informed the customer of such charges immediately after activation. I consider this as completely unethical and illegal.
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