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Not refunding the money from 4 months

Complain ID : CCN034309   22  

Airlines Complaint Complaint Date: July 16, 2020
We had a flight from Bangkok to mumvai for 15th april of goair. The flight was cancelled by them and as per the rules of DGCA if they cant accommodate us in other flight they had to refund us. Its been 4months now but they haven't refunded me a single penny. Have tweeted and complained them several times but no response is there.
Complaint Against : Goair

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