Compensation for cancellation of flight tickets by AIR COSTA from Hyderabad to Ahmedabad
Complain ID : CCN021088 23
Airlines Complaint
Complaint Date: July 13, 2016
Modified date: July 13, 2016
We booked our flight tickets by AIR COSTA from Hyderabad to Ahmedabad for 10.7.16 by flight no. LB-675 with following details –
SN. NAME OF PASSENGER PNR NO. DATE OF BOOKING AMOUNT
1. SUNIL KUMAR PAHWA 03OD1D 8.5.16 3194
2. MRS. RITA PAHWA 03OD2F 8.5.16 3549
3. PALASH PAHWA 03OFND 10.5.16 3399
Total 10142
On 01.07.16, an email was received from Air Costa that due to some reasons, the above flight has been cancelled. I wrote back to them asking for making alternative arrangement around same timings but I was told that they did not such provision and they will give me full refund.
Now, I have a complaint against them because even if they give full refund to us, we will not get the alternative flight at the same price. Now the alternative flight around the same time was approx. Rs. 7000 now –just double the amount we have booked in MAY 2016. With no fault of mine, why I should bear these expenses. Airlines has cancelled it at the last minute, so they should bear the difference or they should make alternate arrangement, which they refused to do.
Over and above, they are not cancelling the ticket themselves and asking for our consent to process the refund. I am unable to understand that why it is required. I did not ask for cancellation of the flight. I have not given them my consent so far, hence my refund is still pending with them.
I was left with no option other than to make my own arrangement. As the direct flight was too costly, I booked through Mumbai i.e. Hyderabad to Mumbai and Mumbai to Ahmedabad. This cost me Rs. 15909/-, while the direct flight was likely to cost me more than Rs. 21000/-. I still made a loss of Rs. 5767, which I paid more to Cost of above bookings (15909-10142). Forget about the agony I faced.
I would request you to help me in getting the above amount from the airlines AIRCOSTA.
I am also enclosing the email details for your reference.
SUNIL KUMAR PAHWA
M-9428330300
I am not able to update the image files on your website (.PNG) as it is failing all the times.
SN. NAME OF PASSENGER PNR NO. DATE OF BOOKING AMOUNT
1. SUNIL KUMAR PAHWA 03OD1D 8.5.16 3194
2. MRS. RITA PAHWA 03OD2F 8.5.16 3549
3. PALASH PAHWA 03OFND 10.5.16 3399
Total 10142
On 01.07.16, an email was received from Air Costa that due to some reasons, the above flight has been cancelled. I wrote back to them asking for making alternative arrangement around same timings but I was told that they did not such provision and they will give me full refund.
Now, I have a complaint against them because even if they give full refund to us, we will not get the alternative flight at the same price. Now the alternative flight around the same time was approx. Rs. 7000 now –just double the amount we have booked in MAY 2016. With no fault of mine, why I should bear these expenses. Airlines has cancelled it at the last minute, so they should bear the difference or they should make alternate arrangement, which they refused to do.
Over and above, they are not cancelling the ticket themselves and asking for our consent to process the refund. I am unable to understand that why it is required. I did not ask for cancellation of the flight. I have not given them my consent so far, hence my refund is still pending with them.
I was left with no option other than to make my own arrangement. As the direct flight was too costly, I booked through Mumbai i.e. Hyderabad to Mumbai and Mumbai to Ahmedabad. This cost me Rs. 15909/-, while the direct flight was likely to cost me more than Rs. 21000/-. I still made a loss of Rs. 5767, which I paid more to Cost of above bookings (15909-10142). Forget about the agony I faced.
I would request you to help me in getting the above amount from the airlines AIRCOSTA.
I am also enclosing the email details for your reference.
SUNIL KUMAR PAHWA
M-9428330300
I am not able to update the image files on your website (.PNG) as it is failing all the times.
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