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To Claim Partial refund from Cleartrip Pvt Ltd.(India ) for Refundable Tickets.(13 Images)

Complain ID : CCN017868   38  

Airliness Complaint Complaint Date: April 30, 2016
  • State :  Gujarat
  • City :  Vadodara
  • Address: A/42, Jay Ambe Apt., Opp. GIDL Workshop, New IPCL Road
Dear Sir/ madam,

My name is Jigar Narendrakumar Joshi. I had purchased an air ticket from Cleartrip (Online travel booking company) for Round-trip from Mumbai to Dammam,Saudi Arabia on 13th March, 2016. My flight for Dammam was dated on 17th March 2016. I had a return flight to Mumbai which is scheduled on 15th April 2016 (After 28 days). Due to unavoidable circumstances, I have to extend my Stay at Saudi Arabia. At the time of Booking, I already purchased an Air Ticket with Refundable option.Now today when I have submit for cancellation of my ticket from Dammam to Mumbai.I got a mail mentioning "NIL" refundable amount. Though having a refundable ticket, I am not able to get refund.which is totally non-judgmental.I am extremely disappoint with
the matter. I have sent mails to lodge my complain and tried to get refund, but Cleartrip is adamantly refusing for refund. Their Excuses(Prevaricating the Matter by) are attached in a PDF file along with My Ticket and refund details, and Fair Rules of the Cleartrip. Please help me to claim my refund. Please click the link to get PDF File (There are 13 images wchich I can't upload here. So please check it from below given link).
" https://drive.google.com/file/d/0B7fQq_kezWm2dTl6cFY5Y25KZjQ/view?usp=sharing "

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