\

Service Complaint not attended water heater of Lazer Online

Complain ID : CCN021116   108   Complaint's Reply

Aircel Complaint Complaint Date: July 15, 2016
Modified date: July 18, 2016
  • State :  Gujarat
  • City :  Vapi
  • Address: Flat No.4, Samarth Appt., Ajit Nagar, Chala, Vapi
I had purchased a water heater of “Lazer” on 13/1/2016 (Online). Since last one month the heater has started leaking. On 28/6/2016 I registered a service complaint to the tall free no of Lazer’s customer Service. I was assured that the complaint will be attended within 48 hrs. It has been more than 15 days since I registered service complaint but no action has been taken from their side.
I have seen continuously following up with the company but no action has been initiated from their side, they are only giving empty assurance that the complaint will be attended in couple of days. On my continuous follow-up, the provided me the mobile number of there Service Agency “Smart Care -Surat” who are supposed to attend the complaint. When I contacted Smart Care they told me that do no more work for “Lazer” due to some outstanding payment issue.
Now I am in a big trauma as the water Heater is out of order and neither the Lazer company nor Smart Care is helping me out.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Heeter automatic off by Sandeep:

    (0 of 5)

    Present address railway station dahina zainabad district Rewari haryana pin code 123411 my lazar room heeter automatic off

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.