Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Fraud by Sterling Holidays and Resorts

Complain ID : CCN024842   403   Complaint's Reply

Travel Complaint Complaint Date: December 10, 2016
(CUST ID-1221050): FRAUD AND CHEAP MARKETING TACTICS BY STERLING HOLIDAYS

Dear Sir / Madam,

I wish to highlight the fraudelent and cheap marketing tactics employed by STERLING HOLIDAYS. I availed the white membership plan in April 2015 (details can be traced from my Cust Id 1221050) with a down payment of 27043/- (cheque) and opted to pay the remaining membership fee in 12 equal EMIs after of 22, 000. The names of sales representatives were Mr. Yogesh Jain, Mr. Yogesh Kasurde and one more lady having Mob No 840 801 7111.

The following benefits were promised: (all of which is mentioned on the explanatory note obtained at the time of booking)
1) 10 reference credits (9x8000 + 1x5000 = Rs 77, 000/-) to be credited to my account after 4th EMI
2) 2 year RCI Membership (I learnt in 2016 that it is valid only for 1 year)
3) Complimentary additional holiday package of (6N/7D) during the first year
4) Normal benefits such as disounts, food vouchers etc

I kept on asking for an email confirmation and receipt which was promised to be delivered within 10 working days which however was received after 2 months from date of booking.

Thereafter, on contact after paying the 4th EMI, Sterling staff (Vinita Singh, Poonam S) flatly refused promise of 10 reference credits to which I expressed complete disappointment and requested them to cancel my membership. To my utter surprise, the reply given was - NO REFUNDS AFTER 10 DAYS AS PER COMPANY POLICY !!! Mails have been sent to the following addreses - feedback@sterlingholidays.com, reservations@sterlingholidays.com, poonam.s@sterlingholidays.com, online.care@sterlingholidays.com to no avail.

It is also to be noted that the company keeps on asking for AMC every year which was 7440 in 2015 and 9913 in 2016 which is without justification as we can get a booking at any good hotel for 07 days for this amount without having the trouble of membership costing approximately 3 lakhs !

I have since filed a complaint with local police station and also intend to pursue the matter with consumer court to expose this fraudulent and unethical company.

I am currently at Muscat and can be contacted on miheerb@gmail.com or +968 9526 7510 or my wife can be reached on +968 9835 4909 as she is pursuing the matter actively.

kind regards

Miheer Brahme
Complaint Against / To: Sterling Holidays and Resorts

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Selvaganapathi R

    Same Issue Here by Selvaganapathi R:

    (0 of 5)

    I too took the White membership with lumsome of 5Lakhs and while starting they said 10K annual fee, this year they asking for 12K. And they refusing the complementary breakfast too which quite common if we book the hotel. Need assistance for getting my membership fee.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.