Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint against Travel Smart for Agent took the money but never delivered services

Complain ID : CCN022783   57   Complaint's Reply

Travel Complaint Complaint Date: September 23, 2016
Modified date: September 26, 2016
  • State :  Delhi
  • City :  South Delhi
  • Address: UG-15A, Somdutt Chambers-1, Delhi – 110066
I have hired services of Travel agent – Travel Smart, whose office is in UG-15A, Somdutt chambers-1, Delhi – 110066 and Owner is Ashish.
Contact details : +91-9899978752, +91-9582932530
Email : ashish@travelsmartholidays.co.in
I have undertaken services of this agent to arrange travel tickets and hotel stay for my recent visit to Tokyo, Japan (4-Sept-16 to 14-Sept-16). I have contacted the agent through phone and emails only, since I have hired his services 2 times earlier as well for my personal visits.
The agent have delivered my travel tickets (air tickets of 2 persons – spouse and child), as promised (copy of travel tickets booking attached). He has also taken the money to book hotel in japan – Metropolitan Edmont, Tokyo, Japan, but he has not paid the hotel for booking, wherein I paid Rs 63,000/- in advance to the agent (copy of transaction attached). The stay in hotel was from 09-Sept-16 till 14-sept-16 (5 nites). When I arrived at the hotel taking the hotel voucher as issued by Ashish, hotel informed that the booking was canceled by agent without reason. Then I need to again pay to hotel to stay on my own – additional Rs 50,000/-.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Rajni

    Travel Complaint by Rajni:

    (5 of 5)

    Ashish of Travel Smart Holidays duped me also. He booked 4 tics for USA for.my company. Sent us the tic details then we made the payment to him, only to later know that he had only blocked the dates and no payments have been made. Now he is absconding. Plz any lead of his new address in Ghaziabad kindly let me know

    Harinder Kumar Dhamija

    Complaint against Travel Smart Holidays by Harinder Kumar Dhamija:

    (5 of 5)

    The employee Ashish who's email address is Ashish@TravelSmartHolidays.co.in cheated us. I paid 1,20,000Rs for Bali trip through Credit Card which he cancelled later and didn't return the money. I believe that company's other employees are also involved in that. Ideally in case of cancellation amount should be returned on Credit Card but I didn't received yet. Pls contact me at mail2harinder@gmail.com I'm going to file a case against the company as well as the Ashish. It will strong our case.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.